# Lakewood Family Medicine: AI Practice Automation | DSM.promo Case Study

> **Key Result:** 45% — Administrative Time Saved

## Client Overview

| Field | Value |
|-------|-------|
| Client | Lakewood Family Medicine |
| Industry | Healthcare |
| Location | Lakewood, CO |
| Size | 3 Locations, 12 Providers |
| Timeline | 8 Weeks |
| Services | AI Voice Agent, Workflow Automation |

## The Challenge

Lakewood Family Medicine had grown to three locations serving over 15,000 patients annually, but their administrative processes hadn't kept pace. Front desk staff were overwhelmed with phone calls, manual scheduling, and follow-up reminders, leading to missed appointments, delayed intake, and staff burnout.

- Over 400 inbound calls per day across three locations, with 30% going to voicemail
- Patient intake forms took an average of 12 minutes to process manually
- No-show rate had climbed to 18%, costing an estimated $220K in annual lost revenue
- Staff spent 6+ hours daily on appointment confirmations and follow-up calls
- Delayed lab result notifications led to patient complaints and compliance risks

## The Solution

### Phase 1: Discovery & Assessment
Mapped all front-desk processes across three locations. Identified scheduling, intake, and follow-up as the highest-impact automation targets.

### Phase 2: Implementation
Deployed an AI voice agent for inbound scheduling, automated digital intake forms with pre-visit data collection, and built n8n workflows for appointment reminders.

### Phase 3: Optimization
Tuned the voice agent's accuracy using call recordings, reduced false-positive cancellations, and added automated lab result notifications via secure messaging.

## Key Results

- **45%** — Admin time saved
- **72%** — Fewer missed calls
- **8%** — No-show rate (from 18%)
- **$180K** — Annual revenue recovered

## What They Said

> "Our front desk staff used to dread Monday mornings. Now the AI handles scheduling and follow-ups before they even sit down. We've reclaimed hours every day and our patients actually prefer the automated reminders. It's been transformative for our practice."
> — Dr. Sarah Mitchell, Managing Partner, Lakewood Family Medicine

## FAQ

**Q: How long did the AI automation implementation take?**
A: The full implementation for Lakewood Family Medicine took 8 weeks across 3 phases: workflow audit, AI voice and automation deployment, and continuous improvement optimization.

**Q: How much time did the practice save with AI automation?**
A: Staff saved 45% of their administrative time. The AI handles patient scheduling, follow-up reminders, and routine inquiries automatically, freeing the team for direct patient care.

**Q: Does the AI work with existing EHR systems?**
A: Yes. The solution integrates with existing Electronic Health Record systems, digital intake forms, and secure messaging platforms to create a seamless workflow without replacing existing tools.

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*Read the full case study at [https://dsm.promo/case-study-healthcare](https://dsm.promo/case-study-healthcare)*
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